Thank you for installng CCS Service Request

Now you are ready for setup and configuration of CCS Service Request

Please take a moment to watch our video introduction




Here is the link to Crow Canyon Support Page

Please follow our recommended evaluation process:

1. Install CCS Service Request Outlook client
2. Set Folder Permissions
 

Directions: Folder Permissions

Tutorial: Setting Folder Permissions
3. Configure CCS Service Request Utilities
 

Directions: Admin/Configuration Manual 5.x

Tutorials: Setting up License Utility,  Setting up the General Utilities
4. Initial Ticket Test
 

Quick Card: End- User Quick Card

Tutorial: Create a new Ticket

Tutorial: Assign a ticket

Tutorial: Fulfill a ticket
5.

Setup Additional Users
 

Install additional clients (see installation manual)

Wide Deployment:

Client On-Demand (non Vista, Windows7)

MSI Package (Vista, Windows7)
6. OPTIONAL:  Install Exchange Components
 

Download optional components

Manuals: Email Conversion (Event Sink):

 

 Web Forms:

Installing Web Interface for Users

CCS Business Administrator (PRO version):

        Installing CCS Business Administrator  

 Integration with Network Inventory:

  Linking to Network Inventory
   Other Tutorials and Helpful Information
 

 Using the Knowledgebase

 Using the Report Builder

 Export and Import templates and settings

 Ticket  Management with Folder Views

  Reporting and Searching

Copyright© Crow Canyon Systems©  2011

Home Links

 Need Help?

Submit a ticket

Email Support

 
 
Products
Departmental Solutions
Industry Solutions
 
Request a live demo email sales@crowcanyon.com

Crow Canyon Systems          925 478-3110         email: sales@crowcanyon.com