After 3 months of beta testing and early release review, the SharePoint version of CCS Service Request is now available!  The SharePoint version has all the features of the Outlook version plus:

• Built on standard SharePoint so all lists, views and forms are fully customizable
• Leverage SharePoint features to provide dashboards, role-based workspaces and more!
• Tickets can be submitted through email, Web,  and SharePoint portals.
• Integrate with existing SharePoint portals or sites.

We have setup hosted trial sites so you can try it without having to install.  Learn more here. 

By working with our customers who use our applications for client or customer service, we have developed a new version that allows you to integrate ticket management with Account, Contacts and other CRM information.

Our new SharePoint version plugs and plays with our SharePoint Accounts and Contacts module. This is a new applications SharePoint templates that offer maximum flexibility while leveraging power of SharePoint.  This application is also available as a hosted trial!  For more>> here

Many customers have successfully expanded ticket tracking beyond just IT Support to include HR, facilities and industry specific service departments such as public works, student services and more.

Find out how they did it and what their experience has been with our new white paper: Beyond the IT HelpDesk.   In the paper we look at the opportunities for new levels of productivity and actual customer experiences.

To go along with this we have a special beyond the IT Help Desk offers for discounted service areas seats and training.   See more here.