Benicia , CA. -- (November 6, 2008) – Crow Canyon Systems, announced CCS Service Request for Employee Services, a service request tracking application which significantly reduces the time employees spend requesting internal service requests (IT, HR, Facilities etc.) and increases productivity of service department staff.

Based on the award winning CCS HelpDesk, the new product leverages an organizations existing Microsoft Exchange, Outlook and Office environment. Employees can request services such as vacation leave (HR), maintenance (facilities), supply requests (Purchasing) or even conference room scheduling (Administration) through a single easy to use Outlook or Web form.    Based on the type of request, CCS Service Request can link to existing policies, documents and forms and attach them to the request ticket.   Once submitted the service request ticket is routed to the relevant service department where the request can be fulfilled or assigned.   The request is then tracked through to completion.   The application supports approvals, time tracking and service level reporting.   At the completion of the request process, the employee can asked to fill out a survey to rate level of service.

In many organizations requesting internal services is a manual process, taking employee time away from their primary job focus. Often an employee must look for forms, call or email the department and manually follow-up on the request.   Additionally service departments manually address requests and do not have an efficient way to track requests and service level performance.    CCS Service Request is a fast and simple way to automate service request management. 

“We had many customers modifying our IT Help Desk application to support other departments, which drove us to develop CCS Service Request” states Scott Restivo CEO of Crow Canyon Systems.   “We took our CCS HelpDesk product and extended it to support many departments beyond IT across and organization.”

Available now, CCS Service Request provides customizable fields,   notifications and logging options.    It leverages Outlook by providing Active Directory, task, and calendar integration for appointments, recurring tasks and security.  Because no new software or hardware is required, it can be installed, setup and deployed quickly often in a few hours.  

CCS Service Request is priced from $495 and is be available now.   It is available for free 30-day trial at www.crowcanyon.com .  

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