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Benicia , CA. -- (March 24
,2010) – Crow Canyon Systems, announced CCS
Service Request 5.0 for Employee Services, a service request tracking application which
significantly reduces the time employees spend requesting and tracking internal service requests
(IT, HR, Facilities etc.) and increases productivity of service department staff.
Version 5.0 includes major new features including linked email collaboration,
multi-department request tracking, mobile notifications, web form parser and many more new
features.
Based on the award winning CCS HelpDesk and Outlook Help Desk, CCS
Service Request leverages an organizations existing Microsoft Exchange, Outlook and Office
environment. Employees can request services such as vacation leave (HR), maintenance (facilities),
supply requests (Purchasing) or even conference room scheduling (Administration) through a single
easy to use Outlook or Web form. Based
on the type of request, CCS Service Request links to existing policies, documents and forms and
attach them to the request ticket. Once
submitted the service request ticket is routed to the relevant department where the request can
assigned, fulfilled and tracked. The
application supports approvals, time tracking and service level reporting. At the
completion of the request process, the employee can asked to fill out a survey to rate level of
service.
Organization-wide business
process automation (BPM) with departmental flexibility and control.
CCS Service Request provides a simple yet flexible and powerful
way to automate everyday workflows across the entire organization, while being configurable and
managed at the departmental level. Each
department can setup their processes, and routing while providing a simple easy to use request
management tool for all employees.
“It has made a significant impact on our overall productivity and
operations” states Randy White, Operations VP at National Systems. “We started
with IT and quickly expanded to HR, Facilities and Finance”.
Business processes as simple as fixing a light (Facilities)
request, through multi-department requests (such as New Hires) which require approvals are
supported. With version 5.0, 10 new Quick Start Department templates are available to
speed configuration.
Lowest Total Cost of
Ownership because it leverages our existing systems.
Because CCS Service Request is built on Microsoft Outlook and
Office, it is cost efficient to license and implement. No new software or hardware is
needed. It’s architecture is also scalable for the small business through larger
enterprises.
It uses a familiar Outlook or Web interface and is easy
to use which results in high user acceptance.
Available now, CCS
Service Request 5.0 provides customizable fields, notifications and
logging options. It leverages Outlook by providing Active Directory, task, and calendar
integration for appointments, recurring tasks and security. Because no new software or
hardware is required, it can be installed, setup and deployed quickly often in a few hours.
CCS Service Request is priced starting as low as $695 per
department and is be available now. It is available for free
30-day trial at http://www.crowcanyon.com
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About Crow Canyon
Systems, Inc.
Crow Canyon Software provides powerful yet cost efficient support
productivity applications that leverage the power of Microsoft
platforms. These
applications bring order and increased service levels to the demanding world of employee and
customer support. Crow Canyon's award-winning
products are used in over 2000 organizations across the globe. CCS HelpDesk and CCS Service Request are available through Crow Canyon’s website
at www.crowcanyon.com or through authorized partners
worldwide.
Contact: Scott Restivo
Crow Canyon Systems 707 746-5272 email: sales@crowcanyon.com
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