CCS Service Request 4.0 Manuals and Tutorials

Manuals:

 Installation Manual

Getting Started Quick Card

Admin/Configuration Manual

End- User Quick Card

Email Conversion (Event Sink):

 Installing Event Sink using Setup.exe

Installing Event Sink using manual process

 Installing Event Sink in Shared Mailbox

Web:

Installing Web Interface for Users

CCS Service Request 4.0 Tutorials

Getting Started Tutorial

CCS Service Request 4.0 Technical Papers

Using Folder Views Effectively

Reporting and Searching