Use CCS Service Request across all your departments to:

Improve Employee productivity

Deliver higher levels of service

Implement consistent policies and best practices

Increase service department staff effectiveness

Automate your existing processes, forms and policies by linking them into the CCS Service Request application and discover new levels of control and productivity without a large investment into re-engineering your organization!

Here are just a few examples of where CCS Service Request can automate requests for service in your organization!

Accounting, Purchasing and Finance

• Credit check requests
• Expense reports
• Travel advances
• Petty cash reimbursments
• Check requests
• Wire transfer requests
• Office supply requisitions
• Invoice requests
• Financial report requests
• Track purchase requsitions
• Payroll Requests - see screenshot

Facilities, Maintenance and Security/Safety

• Custodial requests
• Equipment repair and maintenance
• Grounds work request
• Facilities repair requests - see screenshot
• Meeting / facilities reservation requests
• Audio Visual requests
• Security access/ authorization requests
• Track safety and security incident reports
• Workforce clearance processes
• Transportation requests
• Wire transfer requests
• Track requests to outside vendors and contractors

Human Resources- see HR demo

• Performance reviews
• Temporary contractor requests
• New hire management
• Benefit enrollment and change requests
• Termination management
• Meeting / facilities reservation requests
• Leave requests
• Vacation requests - see screen shot
• Training requests
• Wage change requests
• Timesheets
• Employee badge requests
• Policy questions / compliance

Information Technology

• Help Desk ticket tracking
• Password changes
• New employee setup
• Computer requisitions
• Meeting / facilities reservation requests
• Hardware and Software Inventory tracking
• Telephony service requests
• Vendor (ex. Dell) case ticket tracking
• Active Directory updates

Sales

• Proposal Requests
• Pricing Requests and approvals
• New account setup
• Sales report / forecast requests
• Meeting / facilities reservation requests
• Special order processing
• Commissions request
• Competitive analysis
• Sales support requests

Marketing / Product Management / Partnerships

• Track promotion requests
• New product feature requests
• Product customization requests
• Partner request tracking
• Competitive analysis requests
• Market analysis requests
• Graphics project requests
• Website change requests

Customer Service

• Track customer requests for service
• Track and manage product issues
• Manage customer training requests
• Simple way to track field service requests