Benicia, CA. -- (March 19, 2009) – Crow Canyon Systems, the
leader in support productivity solutions leveraging Microsoft Outlook, Exchange and the web, today
announced CCS HelpDesk Pro, an expanded edition of its award-winning help desk application. The PRO
edition provides a higher level of functionality for medium –to-large IT support
organizations.
IT Support staff are able to achieve superior levels of productivity
through support automation, adherence to service levels with ticket escalation, better measurement
with improved reporting, and integration with other applications through a powerful data
export.
Available now, CCS HelpDesk Pro provides includes:
- Full web interface for submitting and working on tickets.
- A powerful Rules Manager to implement Escalation, Service Level tracking,
notification and Auto Response rules and actions.
- A robust export utility for export and synchronization of ticket data to SQL
or Microsoft Access databases.
“The Pro edition provides the features available in much more expensive
solutions, but at a price that fits with today’s budget realities,” said Scott Restivo, CEO, Crow
Canyon Software Inc. “With CCS HelpDesk Pro edition, we deliver all of the functionality for
a fraction of the price.”
CCS HelpDesk Pro is priced from $795 . A free 30-day trial is available at
www.crowcanyon.com.
-ends-
About
Crow Canyon Systems, Inc.
Crow Canyon
Software provides powerful yet cost efficient support productivity applications that leverage the
power of Microsoft platforms. These applications bring order and increased service
levels to the demanding world of employee and customer support. Crow Canyon's award-winning products are used in over 2000 organizations across
the globe. CCS HelpDesk and CCS Service Request
are available through Crow Canyon’s
website at www.crowcanyon.com or through authorized partners
worldwide.
Contact: Scott Restivo
Crow Canyon Systems 707 746-5272 email: sales@crowcanyon.com
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