Product Manuals

System Requirements

Installation Manual

Admin/Configuration Manual

User Quick Card

Upgrade Manual

  Email Conversion (Event Sink):

Installing Event Sink using Setup.exe

Installing Event Sink using manual process

Installing Event Sink in Shared Mailbox

 Web Forms:

Installing Web Interface for Users

CCS Business Administrator (PRO version):

        Installing CCS Business Administrator  

 Integration with Network Inventory:

  Linking to Network Inventory

Tutorials

(Videos of the installation/setup)

Installing CCS HelpDesk 4.3 Standard

Setting up License Utility

Setting Folder Permissions in HD 4.3

Setting up the General Utilities

Using the Knowledgebase

Using the Report Builder

Export and Import templates and settings

Installing CCS HelpDesk 4.3 Personal

Technical Briefs

Ticket  Management with Folder Views

Reporting and Searching