CCS Customer Service for Outlook

Turn Outlook into a full Customer Service application

	Improve customer service immediately and cost effectively
	Raise staff productivity, accountability and effectiveness
	Gain visibility at the Account, Contact, Opportunity and Product/Service level
	Integrates with your existing CRM, and Contact Management systems
	Easy to use, implement and customize to your needs
	Get more return on your existing technology investment

Customer Service * Product Support * Client Services * ECommerce Support

CCS Customer Service is a key component of your CRM strategy. It automates customer support / service requests including:

CCS Customer Request - Customer Service Features

	Install in minutes on your existing systems, deploy easily
	Tickets can be initiated by email, web, Outlook, IVR or phone
	Link to and pull contact information from Outlook, BCM or CRM.
	Automatically route to responsible department or individual for assignment and fulfillment
	Assign to one or many staff, split ticket into multiple tickets
	View support activity across Accounts, Contacts, Products and Departments
	Full approval and emergency notification features
	Knowledgebase for internal support and customer self service.
	Quickly identify overdue tickets, high priority status or any other filter with Ticket Views feature. Measure your success with full reporting capabilities

Immediate Benefits

	Increase customer service staff productivity, by providing an easy to use, centralized point, for managing customer requests
	Improve support team communication by automating the request, routing and tracking process
	Reduce time consuming follow-up phone calls for request status and more information
	Improve efficiency and compliance by standardizing request procedures and process
	More effectively measure service levels, response times and costs for requests
	Get more return out of your existing Microsoft investment
	Significantly increase overall operational efficiency and customer satisfaction