Asset/Equipment Module

Track Assets, Equipment or other items related to tickets

Service Requests often involve an issue or incident relating to an asset or equipment item. Whether it is an IT asset, facilities asset, equipment, vehicle, or building, the ability to track information and create support tickets is key to equipment and facilities maintenance. Asset Module for CCS Service Request provides a simple yet powerful way to record and track asset information and activities, while linking assets to service request tickets.

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Details and Screen Shots    

The Asset Module is an additional folder in the Service Area folder for Asset records. Like tickets, the Asset record can be configured via a List Manager utility to fit your needs.

When opening a ticket, a staff person can select the Asset tab to view asset information and link the ticket to the asset. Additionally, the asset record can be opened and information such as maintenance logs, location, or vendor information can be accessed and updated.

Also, this module turns your service request application  into a powerful activity tracking solution for asset management. With ticket views you can categorize tickets by Asset and see all tickets for a specified Asset. This is a great information tool for viewing a detailed history of activities against an asset.

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